What's the most important information you need to increase sales of your products and services? 
It's knowing what your customers want and need. When a company announces that they've lost a 
billion dollars in the first three months of the year, as General Motors did two months ago, it 
is a good indication that they are way, way off course. While Ford and Daimler/Chrysler weren't 
in the hole for a billion dollars, their profits were down by 50% or more for the quarter. Their
cars just aren't selling.

Why are these companies having such a hard time selling their products and what does it have to 
do with your marketing?

According to Wharton management professor John Paul MacDuffie, these companies, "don't tend to 
be good learning organizations which is something Toyota and Honda are superb at." And in the 
New York Times, "General Motors and Ford have swerved off course for a far more basic reason: 
not enough people like their cars."

All three companies have lost sight of the most important aspect of their business and their 
marketing; what their prospective customers want and need. Focused on shareholder profits, 
they've lost their vision of what their prospects are looking for.

There are two ways of thinking about making more money. You can ask yourself,

A. How can I maximize my profits? Or you can ask yourself, B. How can I give my customers what 
they want and need and maximize my profits?

Are you putting profits before prospects?

Whether you're running a one-person firm or a hundred-person company, your compass should point 
to what prospects want and need. This is the direction to long-term success; your customers 
have the information you need to develop your products and services and map out your marketing 
strategy.

Help your clients get what they want and need, and they'll buy your products or services again 
and again and tell all their friends to do the same.

Do you know what your prospects want and need?

Here's how to keep your business and your marketing pointed to profits:

1. Constantly Collect Information
You don't need to hire a marketing research firm and spend tens of thousands of dollars to 
learn what your prospects want. Yes, third party research can provide one more way of listening 
to what people want, but you can use many low- and no-cost ways of collecting information.

Use every prospect and client contact to find out more about what they want and need. Every 
time a prospect or client talks to you on the phone or visits your web site, use the opportunity
to prompt them to tell you more about their needs. Get people to respond to your postcard, letter
or your web site copy by offering them a free report in return for their input.

2. Ask Questions
Ask prospects and clients what they need and want. Ask clients how they used your product or 
service and what would make it even more useful.

3. Watch What Clients Do With Your Products and Services 
One of the challenges of product development is getting prospects to identify a product they 
haven't seen. Steve Maynard, a Vice President of Marketing at Wiremold in Connecticut understood
this dilemma and had a simple solution. He regularly sent his employees out to watch how 
customers used his company's products.

By watching customers install their wire and cable management products, they could identify any 
problems that occurred and come up with new or improved products. These insights into your 
customers' needs and problems can also drive your marketing.

4. Listen to the Questions Prospects and Clients Ask 
Every day prospects and clients call me with lots of Questions about how to improve their 
marketing. I get Questions about cold calling, email marketing, closing sales, getting the boss 
to spend money on marketing, solving office politics etc. Each question is an indication of a 
need. When I evaluate which products to develop, which services to keep and which to add, I use 
this list of my own prospects' needs to help set the course of my business.

My primary service is teaching people how to market their products and services, but I have had 
so many requests for help with copywriting that uses the successful approach I espouse that I am
now offering copywriting as an added service.

5. Think About How You Want to Be Seen By Your Customers 
Do you want your customers to think of you solely as a profit-driven service provider? Or do you
want your clients to think of you as a professional who they know and trust to help them solve 
their problems? The path you choose will determine how you approach your product development, 
delivery and marketing.

Want to ensure repeat orders and the continued growth of your business? 

Keep your business compass pointed to prospects' needs and wants and you'll stay on a course 
toward long term success and greater profits.

Source: http://www.travelindustrywire.com/article17509.html 2005 (C) In Mind Communications, LLC.
The author, Charlie Cook, helps service professionals, small business owners and marketing 
professionals attract more clients and be more successful. Sign up to receive the F.ree Marketing
Strategy eBook, '7 Steps to get more clients and grow your business' at 
www.marketingforsuccess.com.1